Reference

How niastot Handles Your Personal Information

This Privacy Policy covers what data we collect when you use niastot, how we use it, and the choices you have over it — including information tied to your account wallet and payments through DANA, OVO, or GoPay.

Account data protectionDANA, OVO, GoPay contextCookie and device dataYour access and correction rightsIndonesia-region scope
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niastot How niastot Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or delete personal information we hold, reach out through any of the channels below. Our team handles privacy requests alongside general account queries — include your registered email and a brief description of what you need so we can match it to your account record quickly. Response times vary, but we aim to acknowledge every data request promptly.

Live Chat Support Open the chat widget inside your account dashboard. Describe your privacy request and our team will log it against your account for follow-up.
Email Privacy Request Send your request to our support email address listed in the account help section. Include your registered email so we can locate your record.
Account Help Centre The Help Centre in your account settings contains a dedicated privacy and data section where you can submit a formal data access or correction request.
DATA HANDLING PRACTICES

Security, Cookies, Retention and Your Rights

We apply encryption across your account session and payment flow. Cookies track session state and help us remember your lobby preferences — you can manage cookie settings through your browser at any time. Data retention follows the type: active account data stays on file while you hold an account, and closed-account records are kept only as long as compliance in your eligible region requires. You have the right to request access to your data, correct inaccuracies, or ask us to delete records we no longer need — subject to any legal retention obligations that apply.

Encrypted Account Sessions

SSL encryption covers your login, account wallet view, and every payment action including DANA, OVO, and GoPay transactions so your session data stays protected.

Cookie Management

We use session and preference cookies. You can block or delete them through your browser settings — some account features may behave differently if cookies are disabled.

Data Retention Schedule

Active account data is held while your account remains open. Once an account is closed, we retain only what our regional compliance obligations require, then delete the rest.

Your Correction and Access Rights

You can request a copy of the personal data we hold, ask us to correct any inaccurate detail, or request deletion where no legal hold applies — contact support to start the process.

Common Questions About Your Privacy on niastot

These questions cover what we hear most from people in Indonesia about how their data is handled — from wallet payment records to account closure and cookie control. If your question is not here, our support team can help through live chat or the Help Centre.

We collect your name, email, mobile number, and the device details from your registration session. Payment wallet references from DANA, OVO, or GoPay are added when you make your first transaction.

We do not sell your data. We share it only with payment processors handling your DANA, OVO, or GoPay transactions, and with compliance services required under applicable regulations in eligible regions.

Open a request through live chat or the Help Centre inside your account. Include your registered email so we can locate your record and respond with what we hold.

After account closure, we delete data we no longer need. Payment and identity records may be kept longer if regional compliance rules require it — we remove them once that obligation ends.

Yes. Submit a deletion request through the Help Centre or live chat. We will action it unless a legal retention obligation — such as a payment audit requirement — prevents immediate removal.

We use cookies for session management and lobby preferences. Adjust or block them in your browser settings at any time — note that some account functions may not work as expected without session cookies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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