Reference

How niastot Handles Your Account and Rights

These legal terms set out what you agree to when you open an account, make a deposit through DANA, OVO, or GoPay, and access any part of our platform.

Account TermsData & PrivacyWallet Use: DANA, OVO, GoPayJurisdiction-Dependent AccessContact Your Rights
niastot How niastot Handles Your Account and Rights
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies, and Your Account Security

Security and data handling are built into the account structure from the moment you register. Every session is protected, and your wallet connections to DANA, OVO, and GoPay are verified against your registered account before any transaction is processed.

Data Handling

We collect only the account data needed to operate your wallet, verify your identity, and process transactions. We do not sell your data to third parties or use it for unrelated marketing.

Cookies and Tracking

Cookies on our platform serve session management and performance purposes. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect account functionality.

Retention and Deletion

Account data is retained for as long as your account is active and for the period required by applicable law after closure. Submit a deletion request through live chat or email and we will confirm the outcome.

Requesting Changes

To correct inaccurate account information or update your verified wallet details — such as switching from OVO to GoPay — contact support with your account ID and the change you need made.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, a dispute about an account action, or a request to update your personal data, our support team handles legal queries through three channels. Response times vary by channel and query complexity, but legal and data-related requests receive priority routing.

Team online

Live Chat

Reach the support team through live chat inside your account dashboard. Legal queries are flagged and escalated to the relevant team without you needing to re-explain your case.

Email Support

Send detailed legal or data requests by email. Include your registered account ID and the specific term or data point you are querying so we can process it without delay.

Account Help Centre

The Help Centre inside your account lists specific policy articles by topic — wallet terms, account suspension rules, and data retention periods — so you can locate the relevant clause directly.

Common Questions About These Terms

These are the questions we receive most often about account rights, data, wallet rules, and how to act on them. Each answer points to the concrete step you need to take.

Access depends on local law and is available only where local regulations permit. Review the eligibility conditions in our terms and confirm your region qualifies before opening an account.

We collect the information needed to verify your identity and connect your e-wallet — name, contact details, and payment method data such as your DANA or OVO account reference. Nothing beyond what account operation requires.

Contact support via live chat or email with your account ID and the specific field you need corrected. Wallet details like GoPay or OVO references require identity re-verification before we update them.

We retain data for the period required by applicable law after closure, then delete or anonymise it. Submit a formal deletion request through your account or by email to start that process.

We notify registered accounts of material changes before they take effect. Continued use after notification counts as acceptance. If you disagree, you may close your account and request your wallet balance returned.

Raise a dispute through live chat first so our team can review the account action. If the live-chat resolution is not satisfactory, escalate by email with your case reference number for a formal review.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.